Jacqueline Young
Senior Business Analyst

Jacqueline Young Senior Business AnalystJacqueline Young Senior Business AnalystJacqueline Young Senior Business Analyst

Jacqueline Young
Senior Business Analyst

Jacqueline Young Senior Business AnalystJacqueline Young Senior Business AnalystJacqueline Young Senior Business Analyst
  • Home
  • About Me
    • Profile
    • Where I've BA-ed
    • Accomplishments/Accolades
    • Some Tidbits
    • In a Nutshell
  • Services
  • Projects
  • Contact Me
  • More
    • Home
    • About Me
      • Profile
      • Where I've BA-ed
      • Accomplishments/Accolades
      • Some Tidbits
      • In a Nutshell
    • Services
    • Projects
    • Contact Me

  • Home
  • About Me
    • Profile
    • Where I've BA-ed
    • Accomplishments/Accolades
    • Some Tidbits
    • In a Nutshell
  • Services
  • Projects
  • Contact Me

Projects

Raymond James Ltd.

· Technology Integration Program; migration of Canadian infrastructure to U.S. domains/AD forest

· Replacement of PeopleSoft to Global WorkDay initiative for Canada, U.S. and U.K.

· IAM support documentation for services; on/offboarding for Domain Integration with U.S. and WorkDay

· Global Cybersecurity program with Canada, U.S. and U.K.

· BMC Control M process updates and merge with U.S. counterpart

· VPN Upgrade

· SailPoint Connector Requirements

· Regulatory rebranding requirements for IIROC and CIPF

· Active Directory Requirements 

· Sentinel One

· Equity Capital Markets clients paper statement to e-statements 

· Replacement of vendor-based solution of electronic document management to inhouse developed repository

· Proofpoint Email DLP for prevention and oversight of emails to external recipients Global UCaaS requirements, SOP, process maps, user stories

Nutrien

 · Global UCaaS requirements, SOP, process maps, user stories

· Partner with OCM for new MS Windows 10-1909 update for 18k users 

Compugen

 ·  Team member for the creation of a secured virtual cloud data centre to support Elections Canada new voting technology

· Migration of OpenAir to PPM Pro (Planview); Standard Operating Procedures (SOP)

· Review client on and offboarding processes and determine recommendations 

· Requirements and processes for Cernovus’s new ‘Genius-bar-like’ offerings

BMO Harris via Tramore Consulting Group

  · U.S. Digitalization leveraging common N. American enterprise platform for retail branch tellers

· Corporate Real Estate implementation and readiness for millwork, hardware and software for Go Live

Brookfield Properties - Technology Services Group

· Transform, modernize and outsource aging IT infrastructure and services for selected world-wide properties; UCaaS

· Wifi requirements for unsecured access for guest and sponsored options

Transat AT/Jonview

  · Redesign of digital travel reservation, sales and administrative system for all clients (B2B)

Ontario Telemedicine Network (OTN)

· Assessment of core systems including SugarCRM, Remedy (ticketing), Novel (IAM); Recommendations

Greater Toronto Airports Authority (GTAA)

· Terminal 3 Enhancement Program

· Self-Service Baggage Drop (Terminal 3) – as part of Security in Advance (SIA)

· Advanced-Visual Docking Guiding System

· Early Lightning Warming System upgrade

· Central Deicing Facilities (software upgrades)

· Resource Management Unit

· Aircraft Registry Program Utility (Business Aviation/Optimization)

· Operations Awareness and Departure Metering Program

· Irregular Operations Paging Tool

· Project Approval Document Workflow (Electronic PAD)

· US CBP Public Address unit (Terminal 1 and Terminal 3)

· Employee Access Portal (Terminal 3) - 'Mantrap'

· Cloud: Managed SIEM Requirements; Active Directory upgrade; Office 365; Azure;

· BYOD Proof of Concept

· Lync upgrade / Skype for Business (IT Pilot)

· Integrated Ops Control Centre (IOCC) & Emergency Ops Centre (EOC) Conference Expansion

· PROPWorks/Apron Fees

· Digital Transformation Program (Cisco Stadium Vision)

· ABC Next Generation (concept)

· Language Pack initiative

Scotiabank McLeod - Wealth Management Business Solutions

· Implementation of Charles River Anywhere (Order/Portfolio management); and Salesforce for CRM  

CIBC – Global Operations

· Multi-Product Sales & Origination (MPSO) via Pega integration and System-to-System interface

· Business Process Re-engineering initiative – transition to offshore; enable paperless processing  

Automatic Data Process (ADP)

· Re-engineering new Enterprise service offering ‘WorkforceNow (WFN); Largest ADP Canada offering 

McDonald’s Restaurants of Canada Ltd.

· Implementation of new HRIS system for Canadian owners/operators and franchisees + payroll integration

· Intranet website for national franchisee conference

· Public website enhancements 

Copyright © 2025 Jacqueline Young - Business Analyst - All Rights Reserved.


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